Job Description

Expectations/Responsibilities:

Create, develop, utilize application monitoring solutions leveraging tools such as Splunk, Dynatrace and Tealeaf to gain visibility and generate alerts based on application availability and performance in production.
Instrument applications where possible to correlate logs, traces, and metrics.
Measure key SLIs (availability, response time, error rate, job success)
Automate repetitive operational tasks and build health checks
Create synthetic monitoring via Dynatrace
Build and maintain monitoring for SAP systems (S/4HANA, EWM, Fiori, CPI, EDI, etc.)
Configure alerts for infrastructure, applications, interfaces, and business processes.
Create dashboards for operational reporting
Engage in technical triage, troubleshooting, and problem resolution on functional and technical issues.
Coordinate major incidents, help identify root cause, and drive post-incident reviews/postmortems
Ability to navigate end-to-end SAP platforms to analyze and trace issues.
Strong verbal and written communication skills - able to thoroughly document issues, findings, learnings to ensure resolutions and takeaways are understood by all teammates and peers.
Develop and propose innovative approaches on process improvements.

Qualifications:

College degree (Bachelor's) in Computer Science, Information Technology, Engineering, or equivalent field
3-5 years of experience in Site Reliability Engineering, Production Support, Platform Engineering, Infrastructure, or DevOps.
Experience supporting enterprise applications in production, preferably within SAP environments.
Working knowledge of SAP platforms and integrations (S/4HANA, Commerce Cloud, EWM, SAP Integration Suite, Fiori)
Experience with observability and monitoring tools such as Dynatrace, Splunk, or SAP Cloud ALM
Demonstrated experience with incident management, production support, root cause analysis, and post-incident reviews.
Proficiency in troubleshooting distributed SAP applications across infrastructure, application, and integration layers.
Experience developing synthetic monitors and other test scripts to validate application health
Understanding of SRE principles, including observability, automation, SLIs/SLOs, availability, and continuous service improvement.
Experience participating in on-call support and major incident response in a production environment.

Skills Required:

Site Reliability Engineering
Observability
Troubleshooting Distributed SAP Applications
SAP S/4HANA
Root Cause Analysis

Additional Skills:

SLIS/SLOS
On-Call Support
Incident Management
Infrastructure
Platform Engineering
Post-Incident Reviews
Synthetic Monitoring
Test Script Development
Automation
Availability
Continuous Service Improvement
Major Incident Response
Strong Verbal Communication
Strong Written Communication
Documentation
SAP Commerce Cloud
SAP EWM
SAP Integration Suite
Devops
SAP Fiori
Dynatrace
Splunk
Production Support
SAP Cloud ALM

Job Tags

Remote work

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