Job Description

Job Description

Insurance Representative – Sales & Customer Service

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Jim Tom – State Farm Insurance Agency | Chicago, IL 60618 (North Center)

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Full-Time | In-Office | Monday–Friday, 9 AM–5 PM | No Evenings or Weekends

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Requirements:

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• ✅ Illinois Property & Casualty (P&C) License REQUIRED
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• ⭐ Life & Health License Preferred
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• ⭐ Prior State Farm Agency Experience
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Join Our Team!

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Are you a motivated, dependable, customer-focused professional who enjoys helping people, solving problems, building relationships, and achieving results?

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Our established State Farm Insurance Agency is seeking a well-rounded Insurance Account Representative to join our team, handling both customer service and sales opportunities.

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We're looking for someone who takes initiative, follows through, enjoys helping customers, and recognizes opportunities to better protect individuals, families, and businesses.

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Key Responsibilities

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Customer Service & Relationship Building:

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• Provide prompt, friendly, accurate, and complete customer service.
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• Assist policyholders with payments, policy changes, billing, coverage questions, claims-related inquiries, and other service needs.
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• Review customer accounts to identify coverage gaps, additional discounts, and opportunities for better protection.
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• Recommend appropriate coverage upgrades, endorsements, and additional insurance products.
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• Build lasting customer relationships that encourage retention, referrals, and loyalty.
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• Maintain accurate records and consistently follow through on customer requests.
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New Business & Sales:

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• Assist new prospects from incoming calls, walk-ins, referrals, internet leads, State Farm leads, social media, & other marketing sources.
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• Prepare quotes, explain coverage options, recommend solutions, and confidently ask for the business.
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• Identify opportunities for Auto, Home, Renters, Business, Life, Health, and other available products.
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• Proactively make outbound calls, follow up on quotes and opportunities, and develop new business.
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• Build referral relationships and identify opportunities to grow the agency.
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• Work toward individual and team production goals.
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Our Philosophy: Take Care + 1

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Great customer service means more than simply completing a transaction.

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We believe in taking care of the customer's immediate needs P LUS identifying at least one additional way we may be able to help— whether that's a missing discount, coverage gap, stronger protection, or another insurance product.

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We're seeking someone who goes beyond "one-and-done" service, asks thoughtful questions, listens, recognizes opportunities, and confidently recommends solutions—without high-pressure sales tactics.

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Qualifications:

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• Illinois Property & Casualty (P&C) license REQUIRED.
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• Life & Health license preferred.
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• State Farm agency experience preferred.
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• Strong customer service, communication, sales, and relationship-building skills.
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• Self-motivated, dependable, productive, and results-driven, with a strong work ethic.
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• We're looking for a self-starter who stays productive, takes ownership of responsibilities, and proactively seeks opportunities to help customers and grow the agency—without needing constant direction.
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• Positive, professional, can-do attitude and willingness to accept coaching and feedback.
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• Fast learner with strong problem-solving skills and attention to detail.
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• Comfortable handling both service inquiries and needs-based sales conversations.
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• Willingness to make outbound calls, follow up consistently, and ask for the business.
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• Ability to stay organized, complete tasks accurately, and manage multiple priorities.
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• Resilience, initiative, and a commitment to continuous learning and professional growth.
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Comp & Benefits:

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• Competitive base pay (doe).
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• Uncapped performance-based incentive bonuses.
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• Paid time off.
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• Profit-sharing plan.
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• Health prem allowance.
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• Monday–Friday, 9 AM–5 PM — NO evenings or weekends!
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• Professional, supportive, in-office work environment.
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• Ongoing training, coaching, and career development.
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• Opportunities for professional growth and advancement.
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Your earning potential includes base compensation PLUS uncapped performance-based incentives, determined by your production, skills, experience, licenses, and qualifications.

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Location & Schedule- In/Office/Position:

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Chicago, IL 60618 – North Center Neighborhood

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This is a full-time, in-office position. Candidates who live nearby or have a convenient, reliable commute are preferred.

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Interested in Joining Our Team?

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If you're dependable, motivated to succeed, enjoy helping people, and want an opportunity to grow professionally and financially , we'd like to hear from you!

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Apply online today!

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Qualified applicants will be contacted by email or text.

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No phone calls, please.

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This position is with a State Farm independent contractor agent, not State Farm Insurance Companies. Employees must meet applicable licensing and training requirements.

Job Tags

Full time, For contractors, Work at office, Immediate start, Monday to Friday, Weekend work, Afternoon shift

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