Customer Service Representative Job at CRG, Charlotte, NC

  • CRG
  • Charlotte, NC

Job Description

Customer Service Representative

Location: Charlotte, NC 28277

Pay: $18.00–$20.00/hour

Duration: 21 weeks, contract to hire

Schedule: Monday–Friday (Any 8 hours worked between 7am and 6 pm)

Schedule

  • Work any 8 hours between 7:00 AM and 6:00 PM
  • Lunch: 30-minute minimum, up to 1 hour
  • After 90 days , the position can work from home on Fridays

What You'll Do

  • Create and maintain customer profiles
  • Set up new customers and verify required information
  • Set up customer billing and operational requirements
  • Confirm billing information with customer Accounts Payable contacts
  • Monitor and respond to customer requests by email
  • Assist with EDI and API onboarding
  • Review customer credit usage and escalate issues when needed

Required:

  • 2+ years of customer service experience
  • Experience with Microsoft Office, including:
  • Word
  • Excel
  • Outlook

Preferred:

  • 1+ year of transportation industry experience
  • Strong communication and phone skills
  • Professional and customer-focused attitude
  • Ability to identify and improve processes
  • Strong problem-solving and analytical skills
  • Advanced Excel experience, including:
  • Pivot tables
  • VLOOKUPs
  • Experience with CRM systems such as Salesforce

Category Code: JN003

#LI-AD1

#LI-Onsite

Seniority Level: Associate

Job Tags

Contract work, Work at office, Monday to Friday

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